Refund and Return Policy for 7elwa.in

Effective Date: [01-10-2025]

At 7elwa.in, we are committed to providing high-quality skincare products. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and the process for returns and refunds.

1. Returns

We accept returns of products under the following conditions:

• Eligibility for Return: You may return a product within 1 days of receiving your order if the product is unused, unopened, and in its original packaging. Products that have been used or opened cannot be returned due to hygiene reasons.
• Damaged or Defective Products: If the product you received is damaged or defective, you are eligible for a return or replacement. Please contact us within 2 days of receiving your order and provide photos or evidence of the damaged or defective item.

2. Non-returnable Items

The following items are non-returnable:

• Opened or used skincare products due to hygiene and safety concerns.
• Gift cards or items purchased using promotional offers or discounts (if specified as non-returnable).
• Custom or personalized items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at [+91 8866252653] with your order details (order number, product name, and reason for return).
2. Return Authorization: We will provide you with a return authorization and instructions for shipping the product back to us.
3. Packaging: Please return the product in its original packaging, including any accessories, tags, or promotional items that came with it.
4. Shipping Costs: You will be responsible for the return shipping costs unless the return is due to a defective or damaged product.

4. Refunds

Once we receive your returned item and confirm that it meets the return conditions, we will process your refund.

• Refund Method: Refunds will be issued to the original payment method. Please allow [14] business days for the refund to appear in your account after it is processed.
• Partial Refunds: If the returned product is opened or used, a partial refund may be issued based on the condition of the item.
• Shipping Fees: Shipping fees are non-refundable, except in cases where the product is defective or damaged.

5. Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can only cancel the order if it has not yet been processed and shipped. Once an order has been shipped, it cannot be canceled, but you can initiate a return once the product is received. Prepaid Orders cannot be cancelled

7. Late or Missing Refunds

If you have not received your refund within the expected time frame, please check your bank account or contact your payment provider. If you’ve done this and still have not received your refund, please contact us at Whatsapp – +918866252653.

8. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us:

7elwa.in
Email: [hello@7elwa.in | 7elwaskincare@gmail.com]
Phone: [+91 8866252653]
Address: [Surat Gujarat]